With thousands of nerve endings per square centimeter, the human hand is a remarkable tool, even in a facility with the most advanced car-building technology in the world. To further touch on this notion, watch Lexus Takumi training ideology in action.
Contact: Rick Hesterberg
Toyota Motor Manufacturing, Kentucky, Inc.
Lexus has been ranked highest in customer satisfaction among luxury brands in the J.D. Power 2017 Customer Service Index Study℠, marking the 17th time the brand has claimed the top spot. Overall, Lexus achieved a CSI score of 874 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.