How do you save a few billion trees and a billion bucks? Boot the box. Kick the carton. Punt the packaging.
More than a decade ago, Toyota began using returnable containers for shipping parts and accessories. The environmental impact so far: saving 220 million pounds of wood and 145 million pounds of cardboard, the equivalent of 2.7 billion trees. It also adds up to $1 billion in cost savings for the company...and that’s no pulp fiction.
Lexus has been ranked highest in customer satisfaction among luxury brands in the J.D. Power 2017 Customer Service Index Study℠, marking the 17th time the brand has claimed the top spot. Overall, Lexus achieved a CSI score of 874 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.